| • Municipal Council | ||||
| • City News | ||||
| • Recycling points | ||||
| • The Hague thinks ahead | ||||
| • Graffiti clean-up arrangement 2009 | ||||
| • Proof of residence required to deposit refuse | ||||
| • Domestic Nuisance Complaints Centre | ||||
| • New number for Municipality | ||||
| • 1 March 2008 - free dog poop-scoops available | ||||
| • CIPO - information for over 55s | ||||
| • Council subsidies | ||||
| • City Management Service | ||||
| • The Hague Finder | ||||
| • Household refuse calendar 2009/2010 | ||||
| • "Big Rubbish" hotline | ||||
| • "Obstacle telephone"' | ||||
| • Reporting defective street lighting | ||||
| • Takkenroute - garden refuse collection | ||||
| • Dutch canine code | ||||
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Are you prepared? Having the right supplies at home will help you cope in the event of an emergency. These supplies are just ordinary everyday things that we’ve listed for you below. Have you got enough to eat and drink for the whole family in your house? And are you sure that the best-before date hasn’t expired?
Emergency radio station: Radio West 89.3 FM For more information, please go to: |
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Proof of residence required to deposit refuse As of 1 July 2009, anyone wanting to deposit any kind of rubbish at the three Council Refuse Depots in The Hague will have prove that they are residents of the city. Only once a current passport, driving licence or identity card, together with a recently dated piece of correspondence verifying their address in The Hague, has been produced, will customers be allowed into the depot. The addresses are: Plutostraat 1 (Binckhorst), Vissershavenstraat 2 (Scheveningen) De Werf 13 (Zichtenburg) Open Monday – Friday 08.30 – 17.00. |
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New graffiti clean-up arrangement for as little as €50: for a clean and safe city
Currently, council premises are already being cleaned-up and the council is working with large-scale property owners to combat the problem of graffiti and flyposting. The Council’s Meldpunt Graffiti is now offering all owners and tenants of private property in The Hague a special graffiti clean-up subscription. Graffiti is one of the greatest sources of annoyance and the cause of a feeling of insecurity among inhabitants and visitors to the city. It is hoped that the new arrangement will encourage owners to deal with defacement of their property. A certified commercial cleaning agency will remove any graffiti or illegally posted flyers from your property as part of the arrangement. If the walls of your property are defaced again, you just contact the Meldpunt Graffiti and, depending on the weather for example, within two working days any graffiti or posters will again be removed at no extra cost and as many times as is necessary. Subscription costs The council will foot the lion's share of the cleaning costs and subscribers pay a modest annual contribution determined by whether they register as individuals or as a collective and the dimension of the frontage of their homes or premises:
Registration Visit the Digitaal Loket at www.denhaag.nl (graffiti schoonmaakregeling) or contact the Meldpunt Graffiti: 070 353 46 05; meldpuntgraffiti@bsd.denhaag.nl. |
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Complaints Centre cracking down on domestic nuisance
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If you have any questions, complaints or something to report, please contact the gemeentelijk ContactCentrum (gCC / Municipal Contact Centre). You can also do this via the website at www.denhaag.nl/contact. In addition you can contact the gCC by telephone on 14 070 or +31.70 - 353 3000 from abroad (open Monday to Friday from 8.00 to 20.00 hrs.). You are also welcome to enquire at the counter in the Atrium of The Hague City Hall Monday to Friday from 9.00 to 16.00 hrs. On Thursdays the gCC is open from 9.00 to 20.00 hrs.
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Information & services for over 55s
The Central Informatiepunt Ouderen (CIPO) provides all kinds of information and services for citizens over the age of 55. It publishes pocket guides containing information on a number of subjects. Get your copies (some free) by visiting their website, Information Counter or contact them by telephone or e-mail.
Photo: www.cipo.org CIPO (Central Information Point for over 55s) Nutshuis, Riviervismarkt 5 (tegenover de Grote Kerk); (070) 364 38 18, Open Monday – Friday 10.00 – 16.00 |
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The City Management Service is responsible for the management and maintenance of public space. This includes the collection of household refuse, sweeping the streets and taking care of the city's trees, flower beds, roads, drains and water. The Service also issues all manner of permits, from environmental licences to parking permits, and is charged with supervising compliance with them. The City Management Service also develops and implements a range of measures to maintain the environment in The Hague to an acceptable standard. So if you notice situations adversely affecting public places (overflowing litter bins, accumulation of rubbish on the streets and any other sort of inconvenience) report them to the municipal authorities’ Contact Centre. Another very noticeable task of the Service is development and implementation of major infrastructural works, such as tunnels. In addition to these activities, the Service administers two municipal cemeteries, the Port of Scheveningen and The Hague markets; the Department's Archaeology Section studies historical finds in the city. Dienst Stadsbeheer 2500 DP Den Haag 070 353 3000 source: |
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| The Hague Finder
Another source of information is The Hague Finder (published by the Municipal Council), a guide for international residents of The Hague offering practical information on organizations and facilities in the city, from schools to sports clubs and leisure centres, and from international organizations to information on the city's history and the Dutch Royal Family. The Hague Finder online |
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Household refuse calendar 2009/2010 This calendar which is disseminated to all households in The Hague in late November each year has been designed as a flip-over calendar to,provide a handy reminder of the usual collection days as well as special collections around public holidays. The rules about how refuse should be bagged, its weight and when it can be put out on the street are all clearly explained: if these rules are not adhered to there is the a minmum fine of €166. At the back of the calendar is a section full of information about: - the three milieudepots in The Hague accompanied by maps; - an overview of the recycling containers in your particular neighbourhood; - vermin controle (ongedierte); - special winters services like "salting"; - keeping The Hague clean; - organic waste; - chemical waste - prevention of needless fouling of the water we pour or flush into the drainage system; - arrangements for bulky, over-sized refuse (grofvuil) collection; - the "canine code" . Christmas garbage collections: The garbage will be collected on different days in the neighbourhoods where this is usually done on a Thursday or Friday: Monday 28 December instead of Friday 25 December Saturday 2 January instead of Friday 1 January Christmas tree collections: Friday 8 January & Friday 15 January For more information : Recycling-and-Waste Environmental Depots It is hoped that the household refuse calendar will encourage all householders throughout The Hague to take more care about the disposal of rubbish by clearly indicating collection days thus hopefully eliminating confusion. In fact, householders should take note that anyone placing household rubbish on the street on any day other than that indicated officially on the calendar is liable to a minimum fine of €166 per sack of rubbish! |
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| "Big Rubbish" hotline
The same department that deals with the collection of bulky, oversized household rubbish (Grofvuil) can also be contacted for the removal of unsightly rubbish such as abandoned bicycles and other environmental problems. Just send an e-mail to contactcentrum@dsb.denhaag.nl and you will receive a registration number as confirmation of your request. Should the department be unable to resolve the particular problem within 3 working days, you will be duly notified. |
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| "Obstacle telephone"
This is an initiative set up to combat ‘accidents waiting to happen’. So if you notice problems caused by building projects, road works, uneven paving stones, subsidence in road surfaces, anti-social parking, defective auditory signals at traffic lights, inadequate signposting, lack of ramps at curb sides or obstacles blocking the public thoroughfare just call the
The Municipal Council needs the extra eyes and ears of its residents in order to keep abreast of all the daily dangers that plague our hectic and congested city – a system of free advice and monitoring provided by the citizens of The Hague themselves. All reports will be passed on to a special working party (a combination of council services, public transport, the police and organizations representing the handicapped), which will discuss recurring complaints and seek appropriate solutions. |
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| Reporting defective street lighting
From 1 February 2007 onwards any problems affecting street lighting in The Hague can also be reported 24 hours a day: 070 353 30 00 or www.denhaag.nl/openbareverlichting. |
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| Takkenroute – garden refuse collection
The dates for the spring collection 2010: Monday 29 March - Friday 9 April Collection by appointment - Hague residents wishing to have their oversized garden refuse collected should phone the Grofvuiltelefoon on 070 366 08 08. Please note: garden refuse cannot be combined with normal grofvuil (oversized household rubbish); two separate appointments are required. Collection rules - Because of the manoeuvrability and capacity of the collection vehicles, certain rules apply with regard to this free collection service. Only plant, shrub and tree prunings measuring no more than 1.20m and with a diameter of no more than 20cm will be collected, and all materials must be bundled with string. Plant pots, earth, sand, paving-slabs/tiles, fencing and suchlike will not be removed by the collectors. Other options - You can also take your garden refuse to three environmental depots yourself or arrange for collection at other times of the year whereby your garden refuse will be collected as normal grofvuil. The addresses are: Plutostraat 1 (Binckhorst), Vissershavenstraat 2 (Scheveningen) De Werf 13 (Zichtenburg) Statistics Takkenroute 2005-2006 - During the autumn collection in 2005, 20,280 kg of garden refuse was collected from 237 addresses. In spring 2006 a total of 29,840 kg of garden refuse was collected from 401 addresses in The Hague. And in the autumn of 2006 18,640 kg was collected from 266 addresses. More information: www.denhaag.com/ (in English) |
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The regulations regarding dogs are simple: * Wherever you see sign boards with the text uitlaatplek or uitrengebied you are permitted to let your dog run free unleashed, otherwise you are required to keep your dog on a leash at all times throughout The Hague. * In all areas where you are required to keep your dog on a leash, you are also required by law to clear up after your dog. * In the areas where dogs are allowed to run free off the leash, you are not required to clear up your dog’s excrement. The beach, with the exception of 2 areas (see Exceptions to the regulations below) is out of bounds for dogs from 15 May - 1 October. Signs at the entrance to the beach indicate this clearly and please note this a 24-hour prohibition. * Dogs are not allowed on playgrounds, playing fields and sunbathing areas; there are always sign boards (verboden voor honden) clearly indicating this.
Here, dog owners are allowed to let their dogs run free to their heart’s content.
Here too, dogs are allowed to run free. 'Uitlaatplekken’ are generally smaller in comparison to ‘uitrengebieden’.
Here, dogs are banned. These sign boards are to be found next to playgrounds, playing fields and sunbathing areas, and a number of important and vunerable scenic areas or nature reserves.
Clear up that excrement Everyone is upset/disgusted when they see a street with dog excrement everywhere. People carry the excrement inside on their shoes, and for people with buggies and prams, for example, dog excrement can be a very unpleasant surprise. And what about people who are dependent on wheelchairs. If you are a dog owner, you must clear up the excrement your dog leaves behind whether it is in the gutter or on the pavement or grass. This is required by law. On ‘uitlaatplekken’ and in ‘uitrengebieden’ you are not obliged to clear up after your dog, but fellow citizens without dogs will be extremely grateful when you do nevertheless do this on the paths surrounding these areas. This can be done using a plastic bag and depositing it in the nearest litter bin, although a specially designed dog bin (with a so-called ‘stankklep’ would be preferable). If you have never cleared up after your dog before, it may seem strange at first, but you’ll soon get used to it. The great advantage is that nobody unwittingly treads in dog poop anymore. Special bags (poop-scoops and other useful gadgets) for clearing up dog excrement are available from pet supply stores. Free bags/poop-scoops are also available (as long as the supply lasts) from your stadsdeelkantoor (district council office). Exceptions to the regulations The beaches at Scheveningen (Noorderstrand) and Kijkduin (Zuiderstrand) have a special status. This is because of the nuisance dogs can cause to the many beach users in the summer months. Dogs are banned from these beaches from 15 May - 1 October each year, except for two areas: a small part of Noorderstrand, next to Zwarte Pad (see the map of Scheveningen), and part of Zuiderstrand, near Kwartellaan (see the map of Segbroek). Here dogs are permitted to run free from 15 May - 1 October, but be aware that here the removal of excrement by owners does apply. Surveillance and enforcement Where these regulations apply, there is surveillance and enforcement. The council, police and judiciary work together closely on this issue, and the Urban Preservation teams also keep a watch out for people who do not keep their dogs on a leash or clear up after their dogs. Remember, there is a hefty fine if you ignore these regulations. Not keeping your dog on a leash will cost you €50, and if you don’t clear up your dog’s excrement straight away this will cost you another €75. If you are found to be without any means of cleaning up after your pet, i.e. a bag of some kind, you will be fined €50. The regulations have been adjusted so that dogs are allowed on the Noorder and Zuider beaches in the summer more often than was previously the case. From 15 May to 1 October dogs are allowed off the leash on the following parts of the beach:
Map (Centrum or Scheveningen kleine & grote kaart) showing where dogs can be let out (Scheveningen Woods: green = the whole year off the leash) and where dogs are absolutely forbidden (the playground on Ary vd Spuyweg and the cemetery at the top of the Bankastraat on the right and the section of woods immediately oppositered: red = dogs forbidden) in our neighbourhood. Anywhere else dogs must be kept on the leash at all times. Website: www.denhaag.nl/honden
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A tanker overturns and is split open, spilling dangerous substances. Or extreme weather conditions hit the Netherlands. Or a flu pandemic. Or our electricity, gas and water supply is cut off for days on end. Inconceivable? By no means: all these things could actually happen. The municipality is prepared: a contingency plan has been drawn up, and the emergency services hold regular practice drills. 
31 August 2009 – The graffiti clean-up arrangement for all house owners in The Hague and those renting private property is new. 
More than 200 complaints were filed with the ‘Meld- en Steunpunt Woonoverlast’ (Domestic Nuisance Complaints Centre) in The Hague during the first quarter of 2008. Most of the complaints registered had to do with illegal housing and domestic noise. 
Interactive programme 
The Hague, clean city without dog mess